Returns and Refunds

Our guarantee

Every cigar we sell is inspected upon arrival, kept at 65–70% relative humidity in Spanish cedar humidors, and dispatched in sealed barrier pouches with a free Boveda 69% two-way humidity pack. We stand by the provenance and condition of our goods.

14-day statutory returns on accessories

Under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, you have 14 days from the date of delivery to return unopened, unused accessories (cutters, lighters, humidors, travel cases, ashtrays) in their original packaging for a full refund.

Cigar returns and health hygiene exemptions

Because premium cigars are perishable organic items sensitive to humidity and temperature, statutory cancellation rights do not apply to cigar boxes or packs once the outer factory seal, cellophane, or EMS inspection label has been opened or broken. We cannot accept returns on opened boxes of cigars for hygiene, health, and quality assurance reasons.

Damaged or substandard cigars

If your cigars arrive damaged in transit, cracked, unraveled, or dry, we will replace them or issue a full refund with no argument. Please notify us within 14 days of receipt at info@southernsmokecigars.com with your order reference number and a photograph of the damage.

Faulty lighters and cutters

All hardware items carry the manufacturer warranty against defects. If an item fails within 30 days of receipt, contact us and we will arrange an immediate replacement or refund. Beyond 30 days, we will assist you in making a claim under the manufacturer warranty.

How refunds are issued

Once a returned item is received and inspected at our facility, refunds are processed within 3 to 5 working days via UK bank transfer to your nominated account.